These Terms of Service ("Terms") govern access to and use of the CloudGenie platform, websites, APIs, command-line tools and related services (collectively, the "Service") provided by CloudGenie Ltd, a company registered in England and Wales with its registered office in Durham, United Kingdom ("CloudGenie", "we", "us"). By creating an account, accessing the Service, or clicking "I agree", you ("Customer", "you") agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

1. The Service

CloudGenie is a multi-cloud FinOps and cloud-operations platform. The Service connects to your cloud provider accounts (such as AWS, Microsoft Azure and Google Cloud) using credentials you supply, in order to discover resources, analyse cost and usage, surface optimisation recommendations, run compliance checks, and provide related tooling including infrastructure-as-code workspaces and reporting.

2. Accounts and access

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity under your account and for the actions of users you invite to your organisation ("tenant"). You must be at least 18 years old and legally capable of entering a contract to use the Service. Role-based access controls are provided within the Service; you are responsible for assigning appropriate roles to your users.

3. Cloud provider credentials

You grant CloudGenie permission to access your connected cloud accounts strictly for the purposes of providing the Service. We recommend supplying least-privilege, read-only credentials wherever possible; you remain responsible for the scope of the permissions you grant. Credentials are encrypted at rest. You may revoke access at any time by removing the connection in the Service or rotating credentials in your cloud provider.

4. Subscriptions, fees and billing

Paid plans are billed through our payment processor (Stripe) on the billing cycle shown at purchase. Fees are exclusive of VAT and other applicable taxes, which you are responsible for. Subscription fees are non-refundable except where required by law or expressly stated in an order form. We may change pricing with at least 30 days' notice; changes apply from your next renewal. If invoices remain unpaid 14 days after the due date, we may suspend the Service until payment is received.

5. Customer data

"Customer Data" means data you submit to the Service and data retrieved from your connected cloud accounts (resource metadata, cost and usage data, logs and configuration). You retain all rights in Customer Data. You grant CloudGenie a limited licence to host, process and display Customer Data solely to provide and improve the Service. Our handling of personal data is described in the Privacy Policy and the Data Processing Addendum.

6. Acceptable use

You will not, and will not permit anyone to: (a) use the Service to violate law or third-party rights; (b) probe, scan or test the vulnerability of the Service other than under our responsible disclosure programme; (c) interfere with the integrity or performance of the Service; (d) attempt to access another tenant's data; (e) reverse-engineer the Service except to the extent permitted by law; (f) resell the Service without our written agreement; or (g) use the Service to develop a competing product.

7. Recommendations and automated actions

Cost recommendations, forecasts, anomaly detections, compliance findings and AI-assisted outputs are provided for informational purposes. They are generated from the data available to the Service and may be incomplete or inaccurate. You are solely responsible for reviewing and approving any change to your cloud environments, including changes executed through optional automation features that you enable.

8. Intellectual property

CloudGenie and its licensors own the Service, including all software, interfaces, documentation and trademarks. No rights are granted except as expressly set out in these Terms. Feedback you provide may be used by us without restriction or obligation.

9. Confidentiality

Each party will protect the other party's confidential information with at least reasonable care and use it only to perform under these Terms. This obligation survives termination for three (3) years, and indefinitely for trade secrets.

10. Security

We maintain administrative, technical and organisational safeguards designed to protect Customer Data, including encryption in transit and at rest, tenant isolation, role-based access control and audit logging. Details are published on our Security page. No system is perfectly secure, and you are responsible for securing your own accounts, credentials and cloud environments.

11. Availability and support

Target service levels and support response times, where applicable to your plan, are described in the Service Level Agreement. Scheduled maintenance will be notified in advance where practicable.

12. Term, suspension and termination

These Terms apply from first use of the Service and continue until terminated. Either party may terminate for material breach not cured within 30 days of written notice. You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend the Service immediately where reasonably necessary to protect the Service or other customers. Upon termination, we will make Customer Data available for export for 30 days, after which it will be deleted from active systems in accordance with our retention schedule.

13. Warranties and disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDGENIE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CLOUDGENIE DOES NOT WARRANT THAT COST SAVINGS, RECOMMENDATIONS OR FORECASTS WILL ACHIEVE ANY PARTICULAR RESULT. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER THE LAWS OF ENGLAND AND WALES, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA; AND (b) EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF THESE TERMS IS LIMITED TO THE FEES PAID OR PAYABLE BY CUSTOMER IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO BREACHES OF SECTION 9, A PARTY'S INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW.

15. Indemnification

You will defend and indemnify CloudGenie against third-party claims arising from your Customer Data, your use of the Service in violation of these Terms, or changes made to your cloud environments. CloudGenie will defend and indemnify you against third-party claims that the Service, as provided, infringes their intellectual-property rights, subject to standard exclusions and remedies (including modification or refund).

16. Changes to the Service and these Terms

We may update the Service and these Terms from time to time. Material changes to these Terms will be notified at least 30 days before they take effect (by email or in-product notice). Continued use after the effective date constitutes acceptance.

17. Governing law and jurisdiction

These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction.

18. General

These Terms are the entire agreement regarding the Service and supersede prior agreements on this subject. Neither party may assign these Terms without consent, except to an affiliate or in connection with a merger or sale of assets. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver.

19. Contact

CloudGenie Ltd, Durham, United Kingdom · legal@cloudgenie.co